PRIVACY STATEMENT
Fenquin Pty Ltd respects the privacy of our clients and understands how important it is to protect the personal information of our customers, business partners and stake holders that we interact with. This statement describes how we collect and use your personal information.
What personal information do we collect?
Fenquin may collect information which reasonably identifies you as an individual, including your name, email address, telephone number, billing address and physical address. We only collect financial information that that you provide directly to us. If you are a customer, we may also collect details about the vessel, equipment and/or engines that you own.
How do we collect and store your personal information?
Fenquin Pty Ltd, only collect personal information that you personally provide to us. This includes information you provide through our website, by contacting us by phone or email, visiting our premises or engaging us to perform work. Anybody may make an enquiry with us or visit our website anonymously.
Our website does use cookies to track website traffic, usage, site interaction and user preferences. We do not use this browsing information to personally identify a website user. You can disable cookies through your internet browser.
Your personal information is securely stored by us and we have strong security measures in place to maintain the safety of your personal information.
How we use your information?
We will use your personal information to process transactions, both in-store, online or over the phone, to facilitate deliveries of orders, to answer your questions or enquiries, resolve your complaints, conduct investigations, and perform service work. Fenquin will also use your personal information to communicate with you, including where we need to provide product updates or notifications and to email you any marketing offers and information about our brands. Any such marketing emails will have an option to unsubscribe. If we want to use your personal information for other reasons, we will contact you and ask you for your consent.
When do we disclose your personal information?
Fenquin will not sell, trade or pass on your personal information to any outside third parties, other than trusted entities that help us carry out our business activities including our agents, contractors and those that maintain our information technologies and payment systems. We may also be obliged to disclose information collected to relevant authorities when required to by law.
Your personal information may also be disclosed by us to other people and organisations that you have consented to.
Website Links
Our website may contain links to third party websites. These third-party sites are separate entities and are independent from Fenquin Pty Ltd and as such, Fenquin have no control, nor accept responsibility or liability for these sites or their privacy policies. We encourage you to familiarise yourself with the privacy policies of any such linked website.
Contact Us
If you want to access to, or require us to correct any of your personal information or if you have concerns or complaints about how we handle your private information, you can contact us using the contact form on our website or write to:
The General Manager
Fenquin Pty Ltd
2/27 Williamson Road
Ingleburn NSW 2565
Phone: 02 9605 5522
Email: sales@fenquin.com.au